Eczema

Recently, I saw this news about an eczema girl killed her parents, whom she inherited the eczema from, and herself. I imagined by being a girl, she must have lots of suffering by growing up. The life is full of mishaps for many. I especially see people whom might have conditions in day time in coffee shop. They don't have any other place to hang out. The Buddha himself decided to find out a solution after seeing old and disease. I know people can deal with a lot of mishaps themselves but couldn't deal with comparison with other people. The accusation levied by the girl to her parents is especially heart-broken. I know that I am not enlightened but is there a way to help them?